SUPPORT
Starnik’s commitment to your success is ingrained in our core philosophy and values. Our best-in-class Customer Support Department help our customers understand system functionality and recommend solutions to a wide variety of business processes. You’ll always talk to a real person at our Texas based call center, and all support at Starnik is provided by highly trained and knowledgeable industry experts.
Starnik also provides a direct path to influence the platform itself. We include a link to a suggestion form and user manual on every page in our CIS-Billing system. Many suggestions become new software enhancements because our future is shaped by you, our customer.
The Customer Support team at Starnik welcomes every call that comes in, but every page in our system also includes a “how-to” User Guide specific to the contents and related functions. Customers can easily understand the functionality that each page offers.
Our support department often receives thank-you emails, chocolate boxes and hand-written letters reflecting on our commitment to your team’s success.
Included with every subscription to our service is:
- Live Support
- Personalized Training
- Immediate Issue Escalation if needed
- Monthly Webinars to discuss new features and functionality
- Weekly Release Notes
Regular Updates
You will always be running on the latest version of our software. We eliminate the need for complex software and hardware updates, as Starnik manages and administers these seamlessly behind the scenes at no additional cost to you.
Many of our competitors release large updates, where users are forced to learn new functionality while conducting routine business operations. This results in “work arounds” and an overall sense of helplessness as legacy systems grow tentacles.
We are very different…
Starnik’s continuous software improvement cycles empowers your staff to be agile with their workflows. With releases that closely follow industry and customer specific needs, we promote fast adoption for changes. Your staff will enjoy finds of regular behind-the-scene improvements, even a few Easter eggs in our naming conventions!
CIS - Billing Implementation
Fast and Accurate
Our goal is to provide an effortless transition onto the Starnik platform. Trademark to Starnik is our ability to convey full functionality of our platform in weeks to months.
Our proprietary tooling ensures only clean data enters the system, effectively scrubbing and cleaning old data well before data integrity issues can take footing. Our tooling can import vast amounts of data instantly, and we utilize sophisticated processes that eliminates the need for lengthy UAT and SIT processes.
Your organization benefits that we self-perform implementations. We build trusting relationships with your team from the first few discovery calls, to long after your staff is trained and using our system. We work with you to understand your processes and pain points, and transfer all the best parts of your business into our system while removing those that no longer fit your mission goals.
We’ve successfully managed complex implementations involving multiple service types like water, electric, natural gas, as well as renewable energy. In fact, Starnik has become the “Rescuer of Choice” for customers who have failed implementations with software products!
What Our Customers Say
“We previously outsourced our billing operations to a third-party vendor. We knew we wanted to bring our billing back in house and we knew we had to find a new solution that would not only improve the customer experience but adapt to the changing expectations of today’s utility customer. Starnik’s cloud- based UtilityTrackR software provided exactly what we needed.
I can talk all day about the intuitiveness and features of UtilityTrakR, but what impresses us the most about Starnik is the friendliness, accessibility, and professionalism of the technical support staff. Whenever I call Starnik technical support they make me feel like their most important customer.
Starnik wasn’t necessarily the least expensive option we could have selected for our utility billing software, but we quickly realized they were the best.”
– Kevin in Indianapolis, IN.
“With over 9+ years on Starnik Cloud Solution, we have nothing but praise for Starnik software and their team. Ability to manage billing, delinquency, payments and customer service efficiently for over 40,000 customers with minimal staff members speaks for itself. We bill for electric, water, waste water, gas and other pass through charges. Starnik support team is very knowledgeable and the help is immediate. To say the least, they are awesome!! I assume that you are looking for billing-CIS and energy management solutions. Stop looking and call Starnik! After nearly a decade of experience with Starnik Cloud, I strongly recommend them.”
– Scott in CA
“My company has been using this software since 2012 to operate utility billing services for our clients. My experience with this software and the team behind it is nothing but positive. The customer service is impeccable! Anytime you need assistance with ANYTHING, the support team is there to assist. Their response time and urgency to resolve any issue is at the highest quality. One big factor for our business to operate effectively is using a software that functions 100% of the time without interruption. In the years we have been using this software, there is not one single time the software was buggy or was not functioning. This software can do so much more than just utility billing services and has allowed our company to expand our client base in ways we could not imagine.”
– A.H. in Texas
“We just finished our second billing cycle and I am so totally impressed.
Not only is this system easy to use, the staff are so well versed, the conversion on this product from our old system took one week and we were live and running. The staff assigned to you will walk you through every step and still be there if you have questions. The report module is very impressive on its own, but the staff helped us write a couple of new reports just today to submit to our Board of Directors. We never had the capability to take payments online, but we just went live with that today too, and had our first credit card payment delivered to our in box. I think I’ve found the ruby slippers. I will toot this horn for a long time as the (uh OH) overwhelming feeling during the billing time is gone. Really am impressed.
We are not big, some have water service, some are unassigned taps and some are assigned taps, but to cut the billing in half was impressive. I keep telling my boss I may have to dig out those old put away projects and start working on them thanks to UtilityTrakR. I might be able to get some other things done. We submitted a copy of the invoice with bullet points today to our customers explaining the finer points of the Invoice and also gave them instruction on how to set up their online account. We had a couple of customers that want e-bills only, they set that up themselves, and at midnight after the bills were locked, the email went out.
I cannot tell you much more except this is one dynamite product.”
– S.F. in Colorado
“Their customer support is always available, very helpful and knowledgeable about all aspects of the product.”
– Charles in Virginia
