Solutions and Features We Offer

Starnik’s advanced cloud solution for utility billing & management was built from the ground up to be flexible and versatile. You can bill for any type of product, service, or charge, using our fully customizable rate codes.  The Starnik CIS is overbuilt to be incredibly robust, and the core system offers hundreds of customizable reports in a single, easy to use platform that will transform your business. We process your billings automatically with customization options and e-billing. Built on real cloud technology, your customers are always on and using the latest software. Say goodbye to using antiquated billing software because we use Agile Development and regular updates. We were the first introduce cloud solutions to the utility management industry in the USA and perfected the art and science of Cloud technology. We listen and incorporate your ideas because our future is led by you.

Starnik’s Customer Engagement Portal is a seamless part of our system. Payments are reflected immediately throughout the system without third-party integrations. You can setup customizable dash boards to provide relevant information such as outage maps, boil water notification and a variety of other options to customers. The real-time solution improves customer satisfaction and greatly reduces the number of calls. Notable customer interactions with the portal include: View all transactions in real-time, including an entire history of transactions with historical pdf invoices.
Set up AutoPay, FastPay, paper bills, e-Bills, or paper plus e-bills.

StarnikPay is a payment solution that allows you to process payments directly through JPMorgan Chase’s Paymentech service. This eliminates the need for a third-party integration and allows you to have an all-inclusive payment solution in real time. With StarnikPay, you’ll be able to manage auto-pay services for your customers on the billing platform. Such updates by the customer service are time-stamped with username automatically by the system. Users also can easily void an online payment and refund the money back to the bank or card with a simple click inside the billing system. No need to access or transfer data to third party sites. Call us today to find out more!

Mobility of your workforce should be an important aspect of your digital transformation plan. Our Mobile Field Service Management portal represents a paradigm shift for the Industry, providing a single, easy-to-use interface to manage all field service functions of a modern utility. Real-time data sharing between teams including videos and internal communications reduces the time & cost of operations. Electronic work orders eliminate the hassles, inefficiencies, and high cost of paper processing. Record inspections and documentation electronically, including work status and hours clocked for each service/work order in real-time. Review service orders in real-time, as they are entered into the system. Manage workflows by creating daily schedules based on defined priorities, and auto-schedule recurring work orders. Available on Apple and Android devices. Off-line functionality for remote work areas, automatic updates to Mobile Field Service portal when connectivity is reestablished.

You can easily configure texts, emails, and outbound voice messages, all-while reducing service and handling costs. Keep records of all communications you sent to customers and if the messages were received successfully. You can send one, some, or all customers any message at any time. You can choose one or combinations of communication tools for each message. System can send out automated delinquent voice messages which tremendously reduces customer calls to your office. Mass communications is part of Starnik’s platform. You will not need third party vendors or their customer communication tools. In fact, having too many disparate systems operating with manual imports or through integrations have many failure points. Starnik does it all and the communications module is part of our CIS-billing system and so access the same data sets. Starnik’s mission critical technology provides real-time customer communications.

Our complete Meter-to-Cash solution also includes a real-time IVR. We include customizable default scripting and a variety of voices. Your customers have 24/7 telephone access to account balances and payment processing. They can even drop into your customer service queue if needed. We offer rapid and convenient payment processing, immediately available for view and reporting in the CIS and the customer portal in real time. Payment details made in the IVR also show on transaction logs and report tables. If an IVR payment fails, there are automations and user-friendly responses to help catch and redirect callers. You will not need third party vendors or their off the system IVR solutions. Starnik does it all. We have built it in to our CIS solution. This avoids integrations and points of failure. Implementing Starnik IVR reduces manual phone payments.

Starnik’s Meter Data Management is a paradigm shift in consumption data management, empowering all users of utility data. We were built for automations and AMI and MDM completes the circle. We set the bar high for Meter-to-Cash systems on the market, as our real-time system can even help your behind-the-meter strategies become possible. We’ve automated processing of consumption data down to billing your customers with graphic interfaces. Readings are instantly available for billing, and require virtually no imports or manual entry. Our CIS system eliminates an entire host of problems associated with moving data. We work in real-time with almost any smart meter reading platform. Our (CIS) billing solution UtilityTrakR automatically recognizes data, validates and bills. Not surprisingly, the interconnection to our workforce, inventory, and asset management systems make this an even more prolific tool. Field technicians receive instant data access via mobile devices, linked in real time to your functional departments. CSRs can view the meter reading history from MDM directly from the customer account.

Net Metering policies have allowed utilities to better manage their peak electricity loads and further sovereign goals for energy independence. Our intuitive and easy to use platform allows customers to fully handle their Net-Metering services including credits and accurate bill calculations. To view this sophisticated solution please request a demo today to see how powerful our billing platform really is.

Starnik’s built-in Document Management solution links almost any data of importance to exactly where you need it most. Attach documents at the organization, meter, customer, location, or community level. Your team will have instant access to documents, images, videos, notes, or other important files, including on mobile devices. Manage documents from a centralized location. Delete them if you don’t need them. To help with retention policies, permission-based access provides quick management views and setup from the front-end. We have bulk management capabilities to make processes like this quick and easy. No more digging through layers of departments and confusing versions to get documents you need. Request a demo above to see how fast and intuitive our Document Management solution really is.

Starnik offers a robust Reports Portal with report-writers that lets you slice & dice any data that you input in to the system. You can convert large volumes of data in to useful and actionable information which helps your organization to grow and manage your business efficiently. You can perform what-if analysis such as Rate-Modelling analysis. Create favorite reports and view them at any time. You may also have our auto-bots send them to you! You can create pdf and csv reports. Most importantly all reports such as financials, billing, payments, field service, compliance and energy audits are in real-time up to the minute. This reflects all your operations in real time. Our customers find this extremely intuitive and helpful. Give us a call and we will be happy to discuss.

Our Asset Management suite offers endless customization and usability. Inside you’ll find vast green fields to easily search and report in real-time, and categorize as specific or broad as you need. For Inventory Management, your truck can be your warehouse and you can inventory from anywhere. We offer robust and customizable warehouse configurations to store your inventory items. Your team will consider our system part of their tool bag with easy transferability between warehouses. Store categorized information for each asset, track its lifecycle, and easily initiate or schedule service orders. Set schedules and recurring maintenance tasks in your system. Create Purchase Orders on-the-fly and add inventory any time. Receiving Orders and Work Orders are also easily managed in the system. You can search and report in real-time, and Client Billing gets that much easier when used with our core CIS system. With real-time reporting and cost breakdowns, your strategic capital planning goals are within well reach. Track and manage all equipment, plants, and facilities, and just as easily bill services using our class leading client billing capabilities when subscribed to our core CIS. All from a single easy-to-use platform.

When dealing with re-billing for Multi-Family or Commercial Communities, the utility industry can be summed up accurately in one word: COMPLEX. Be it an apartment community, student housing, condominium, commercial strip, or mobile home park, the only constant that can really be counted on is that you’ll need a system with significant flexibility to meet your customer’s requirements. UtilityTrakR represents the future of Utility Billing – how it should work, and how it can work! Developed based upon the need for a resident utility billing software solution that can intelligently adapt to any situation comes UtilityTrakR, the most customizable utility rebilling billing software on Earth! Our experts have worked with rate structures, billing calculations, invoice configurations, and reporting needs worldwide, and have come together to create a system with awesome versatility while still retaining simplicity and efficiency for every-day use. Take a look at just a few of the processes that UtilityTrakR can manage for your business:

Energy Management and Audit is a flourishing industry, that until recently, was completely manual. Task recording, organizing, auditing, and the exporting of utility values to an accounting or property management software can be challenging without the aid of an efficient system facilitation. Upon the need for an easy-to-use, cloud based solution for energy bill management, our team created EnergyAuditR. Designed for extreme flexibility while retaining it’s ease of use for data entry, EnergyAuditR stands alone as a comprehensive, cloud-based solution for the entry and audit of utility bill data. Take a look at many of the features below that set EnergyAuditR apart in the industry:

eBilling is part of Starnik’s suite of products. Let Starnik’s system take care of this for you. With ZERO effort by your staff, eBilling is fully automated in Starnik’s solution. When a billing is locked, the eBills are automatically sent and removed from the print batch – it really is that simple! Go green! And reduce your operational costs by eliminating postage and increase your ROI. You are in full control, you decide if you offer either eBills or paper bills, or both! The eBill campaign feature helps increase eBill enrollment. Send a mass email to those who have not signed up to market the functionality. The system helps you enroll your customers in ebilling with a popup feature on the online customer engagement portal, popping up for those customers who are not signed up to remind them to do so today! You choose eBill notification only or PDF invoice attachment. Ability to assign a fee for paper billing

Backflow prevention and maintenance is vitally important to prevent community level pandemic. Allow Starnik to automate your processes electronically in real time and eliminate paper. Reduce the number of steps, effort and budget to accomplish this task. Our simple and intuitive backflow management dashboard eliminates failure points. Our cloud based software enables communications between the city, inspectors and the customers seamless, digital and in real time. However you can also generate paper inspections forms from our system and e-mail them from the software directly or print and mail. Inspection reporting by the inspectors are in real time as well. While the inspection is done the data is automatically sent to the billing-CIS solution. Inspectors can also upload completed paper forms to the city directly using our software on tablets or phones. The entire process takes place via our state-of-the-art cloud based software. The Starnik platform is your system of record for assembly information, GPS premise location, hazard type, and level of importance to the infrastructure. We can track multiple devices on a single property, historical test results, and vital information on authorized inspectors who have visited the property in the past. Ask us to demonstrate how you can save time and money and effectively manage backflow systems.